Privacy and Cookie Policy
Your privacy is of the utmost importance to us. We aim to process your personal data in a lawful, correct, and transparent manner.
1. General introduction
This privacy policy explains how Photonics BV collects, uses, and processes personal data when you access the website photonics.be (the "Website"). This policy describes your privacy rights and how they are protected in accordance with the European Union's General Data Protection Regulation (GDPR).
2. Collection of personal data
When you use our Website, you may be asked to provide personal data that is used to contact or identify you. The personal data we may collect includes, but is not limited to:
- Contact details (name, phone number, email address, and necessary contact information)
- Customer details (name, phone number, email address, and necessary billing information)
- Usage data (such as your IP address, browser information, referring web pages, time of access)
Usage data is automatically collected while using our website, including:
- IP address of the device you use to visit the website.
- Browser type and version.
- Time and date of your visit.
- Referring URL (the page that brought you to our website).
3. Legal basis for processing
We process personal data based on the following legal grounds as described in Article 6 of the GDPR:
- Performance of a contract: Providing and managing services you have requested, selling products, or contacting you regarding your inquiries.
- Consent: When you explicitly give us consent to process your data for specific purposes (such as marketing).
- Legitimate interest: For example, to ensure the security and functionality of our website.
4. How we use your data
Photonics BV uses your personal data for the following purposes:
- Service delivery: To provide and maintain our services and products.
- Contact: To inform you about updates regarding our products and services or to contact you in response to your inquiries.
- Analytics: To conduct statistical analysis on the use of our website.
- Marketing and targeted ads: To send you marketing materials, newsletters, and targeted ads based on your interests, provided you have given your consent.
We do not retain your data longer than necessary for the purpose for which it was collected. We apply the following retention periods:
- For service delivery: Customer data is retained as long as the customer relationship lasts and at least two years, or as legally required after the termination of the agreement.
- For analytical purposes: Maximum of 12 months.
- For marketing purposes: As long as you are subscribed to our newsletter.
5. Sharing your data
We only share your personal data with third parties when necessary to provide the services, for example:
- IT service providers: We may share your data when necessary to perform our services. We have data processing agreements with these parties to ensure the security of your data.
- Analytics partners: We use tools such as Google Analytics to analyze website performance. Data processing agreements have been made with these partners.
- Marketing partners: Your data may be shared with third parties for marketing purposes, such as sending newsletters or ad campaigns, provided you have given your consent.
- Legal obligations: We may share your data when legally required, for example, in response to a supervisory authority, legal proceedings, or a court order.
Third parties with whom we share your data are required to protect your data and may not use it for other purposes. These third parties act only according to our instructions and are bound by the same security and confidentiality standards.
6. Your rights under the GDPR
You have the following rights regarding your personal data:
- Right of access: You have the right to know what data we process about you.
- Right to rectification: You can request corrections to inaccurate or outdated data.
- Right to erasure: You can request the deletion of your personal data, unless there are legal obligations or legitimate interests that require us to retain the data, such as for tax or contractual obligations.
- Right to restrict processing: You can request to limit the processing of your data in certain situations.
- Right to object: You can object to the processing of your personal data.
- Right to data portability: You have the right to receive your data in a structured, electronic format.
To submit a request, you can contact us via the email address below. We will respond to your request within 30 days.
7. Cookies
We use cookies to ensure our website functions properly and to enhance your user experience. There are different types of cookies:
- Strictly necessary cookies: These cookies are essential for the operation of the website and do not require consent.
- Statistical, marketing, and functional cookies: For these cookies, we ask for your explicit consent via our cookie banner. These cookies are used to analyze your browsing behavior and offer targeted advertisements.
You can view a detailed overview of the cookies used via our cookie preferences tool on the website. Through this tool, you can give or withdraw consent for non-essential cookies by category (such as strictly necessary, statistical, marketing), without affecting the legality of processing before the withdrawal. Additionally, you can manage your cookie preferences at any time through your browser settings or our cookie preferences tool.
Manage cookies8. Disabling cookies
You can refuse the installation of cookies via your browser settings. You also have the option to delete previously installed cookies from your computer or mobile device at any time. Below are the links to the guides for the most commonly used browsers:
9. Data security
We take appropriate technical and organizational measures to secure your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no form of data transmission over the internet can be guaranteed to be 100% secure. Nevertheless, Photonics BV makes every reasonable effort to protect personal data. You use our Website at your own risk.
10. Changes to the privacy policy
Photonics BV may update this privacy policy from time to time. Any changes will be posted on our website, and you will be informed upon your next visit to our website. We recommend reviewing this policy regularly.
11. Complaints
If you have a complaint about the processing of your personal data, you can contact the Data Protection Authority (DPA): Drukpersstraat 35, 1000 Brussels - Email: contact@apd-gba.be
12. Data controller
If you have any questions about this privacy policy, wish to exercise your rights, or wish to file a complaint, you can contact us via:
Photonics BV
Ter kameren 4
9620 Zottegem
BE0870.368.429
info@photonics.be
